Our Commitment to Accessibility
At South Oakville Chrysler, we are dedicated to creating a healthy, inclusive, and respectful environment that values the dignity and worth of every individual. This commitment extends to everyone in our Dealership Community, including Team Members, Customers, Vendors, and Contractors.
In collaboration with our team and community partners, we are working to eliminate barriers of all kinds, whether physical, technological, communicational, attitudinal, or procedural. Our goal is to ensure that our dealerships are accessible to all.
Accessibility Objective
Our Accessibility Objective reflects South Oakville’s ongoing commitment to supporting individuals with disabilities. We are focused on identifying, preventing, and removing barriers that may limit equal access for Customers, Team Members, Visitors, and others who interact with us.
How We Support Accessibility
We promote accessibility through our policies, procedures, and everyday practices, ensuring all individuals experience:
- Dignity
- Independence
- Inclusion
- Equal opportunity
South Oakville Chrysler is proud to be building a dealership environment where everyone feels welcomed, valued, and empowered.
Accessibility & the AODA
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a provincial law designed to create a more accessible Ontario for people with disabilities. Its purpose is to develop, implement, and enforce accessibility standards across various areas, including:
- Goods and services
- Facilities and accommodations
- Employment
- Buildings, structures, and premises
Under the AODA, Ontario Regulation 429/07: Accessibility Standards for Customer Service came into effect on January 1, 2008. This regulation applies to both public sector organizations and private businesses that provide goods or services to the public or third parties.
As of January 1, 2012, all businesses in Ontario with one or more employees are legally required to comply with this regulation.
Our Accessibility Policy
South Oakville Chrysler’s Accessibility Policy outlines how we meet the requirements of the AODA and ensure equal access for individuals with disabilities. It reflects the principles of the Ontario Human Rights Code and sets the foundation for inclusive, respectful service delivery.
Our policy addresses the following key areas:
- Providing goods and services to persons with disabilities
- Use of assistive devices
- Use of service animals
- Use of support persons
- Notice of temporary service disruptions
- Staff training on accessibility and customer service
- Customer feedback process regarding accessibility
- Availability and accessible formats of relevant documents
At South Oakville Chrysler, we are committed to meeting and exceeding accessibility standards to ensure all individuals can access our services with dignity, independence, and equality.
Policy Statement
In compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Regulation 429/07 – Accessibility Standards for Customer Service, South Oakville Chrysler Dodge Jeep Ltd. (“the Dealership”) is committed to providing an accessible and inclusive environment.
We strive to ensure that every individual who visits, works at, or provides services to the Dealership can do so free from discrimination and harassment, as outlined in the Ontario Human Rights Code.
Training
We are committed to providing training to all staff and volunteers (if any) on accessible customer service, the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards, as well as relevant sections of the Ontario Human Rights Code related to persons with disabilities.
In addition to staff and volunteers, we will also provide training to:
a) All individuals involved in developing the organization’s policies; and
b) All individuals who provide goods, services, or facilities on behalf of the organization.
Accessibility training will be tailored to the specific roles and responsibilities of employees and volunteers, ensuring it is relevant and practical.
Training will include:
- The purpose of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Customer Service Standards
- Our organization’s policies related to the Customer Service Standards
- How to interact and communicate with individuals with various types of disabilities
- How to interact with individuals who use assistive devices or require the support of a service animal or support person
- How to use any on-site or provided equipment or devices that assist in delivering goods, services, or facilities to individuals with disabilities
General Principles
South Oakville Chrysler is committed to ensuring that the delivery of its goods and services aligns with the core principles set out in the Accessibility for Ontarians with Disabilities Act (AODA). All policies, practices, and procedures will reflect the following values:
- Dignity: Goods and services will be provided in a way that respects the inherent worth of individuals with disabilities, ensuring their treatment is respectful and does not diminish their value as individuals.
- Independence: Individuals with disabilities will be supported in maintaining their independence. This means recognizing their right to make their own choices and to access goods and services in the manner they prefer.
- Integration: Wherever possible, goods and services will be provided in a fully inclusive manner. This may involve offering alternative formats or flexible approaches to ensure persons with disabilities can participate fully and equally — a right that is fundamental and protected.
- Equal Opportunity: Persons with disabilities will have the same opportunities to access goods and services as anyone else. Service delivery will be structured to ensure equal access without unnecessary barriers.
Components of the Policy
1. Communication/Assistive Devices
South Oakville is committed to communicating with individuals with disabilities in a manner that considers and respects their specific needs.
To support this commitment, all current and future employees will receive training on accessible customer service, with a focus on effective interaction and communication with individuals who have a range of disabilities. People with disabilities may use their personal assistive devices when accessing our goods, services, or facilities.
2. Notice of Planned or Unplanned Disruption in Service and Facilities
In the event of a service disruption at the Dealership, South Oakville is responsible for taking reasonable and timely steps to report the disruption through appropriate communication channels. These channels may include, but are not limited to, the Dealership’s website and physical postings such as temporary signage. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), all notices of disruption must be clearly visible and provide information on any available alternatives to maintain access for individuals with disabilities.
- Notices should include the following details:
- The time, date, and location of the disruption
- The reason for the disruption
- The anticipated duration of the disruption
- A description of any alternative facilities or services, if available
- Contact information for the responsible service area
3. Service Animals
South Oakville welcomes individuals with disabilities and their service animals. Service animals are permitted in all areas of our premises that are open to the public and third parties. If it is not readily apparent that an animal is a service animal, staff may request documentation confirming the need for the service animal due to a disability. Acceptable documentation includes a letter, template, or form from a regulated health professional. A regulated health professional is defined as a member of one of the following Ontario regulatory colleges:
- College of Audiologists and Speech-Language Pathologists of Ontario
- College of Chiropractors of Ontario
- College of Nurses of Ontario
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
4. Support Persons
South Oakville Chrysler welcomes Team Members, customers, and visitors who are accompanied by a support person. This includes situations where a person with a disability has been hired or chosen a support person to assist with accessing goods or services and/or to provide support related to mobility, personal needs, or communication. Individuals with disabilities may access all premises owned and/or operated by South Oakville with their support person, provided that their interaction does not compromise the integrity of the dealership. Support persons are allowed to accompany individuals with disabilities during interactions with Dealership Team Members. Those who are accompanied by a support person are encouraged to inform relevant staff, such as Reception, the BDC when booking appointments, Service Advisors, or Salespeople of the support person’s involvement. In rare cases, the presence of a support person may raise health and safety concerns, such as potential fire code violations. In such situations, the Joint Health and Safety Committee (JHSC) will conduct a risk assessment to determine:
a) the specific risks associated with the support person being in the area of concern, and
b) possible alternative measures to ensure the person with a disability can still access the service.
Support persons are permitted to enter all public areas of the Dealership.
Feedback
We welcome feedback regarding the delivery of services to persons with disabilities, as it helps identify opportunities for improvement and supports our commitment to continuous service enhancement. Feedback can be provided in various ways by phone, in person, in writing, via email, or through other accessible formats. South Oakville Chrysler will make every effort to respond using the same method through which the feedback was received. Whenever possible, feedback will be addressed promptly. However, some matters may require further review or investigation before a resolution can be provided. In such cases, the Dealership is committed to responding within 30 business days. Information about the feedback process will be clearly posted at the Dealership. Feedback may be submitted directly to: https://form.jotform.com/253235092030243
South Oakville Chrysler
175 Wyecroft Rd, Oakville, Ontario L6K 3S3
ATT: Accessibility Feedback
905-845-6653
accounting@southoakvillechrysler.com